IT maintenance Sept. 6-7 to affect DuckWeb and other services

Keyboard with maintenance key

Information Services, the University of Oregon's central information technology department, will be doing two rounds of maintenance Friday, Sept. 6, through Saturday, Sept. 7, with varied effects on many campus IT services.

First, in the early morning, from 4 to 7 a.m., network engineers will replace aging network hardware as part of an effort to modernize infrastructure and increase network capacity in campus data centers.

The work may intermittently disrupt a range of campus IT services, including email service; websites such as the UO homepage and Around the O; DuckWeb, the website that UO students, faculty and staff use to check grades, view pay stubs and change personal information; Banner, the behind-the-scenes side of DuckWeb; AppWorx, a job scheduling service; DuckDocs, a new service for document management and electronic workflows; Duck ID Self-Service; and many others.

In addition, people's ability to log in to services with their Duck IDs may be interrupted. Any downtime is likely to be brief.

Separately, from 7 p.m. Friday until noon Saturday, DuckWeb will be entirely unavailable while database administrators perform routine maintenance.

Three related administrative applications — Banner, AppWorx and DuckDocs — also will be unavailable during the overnight maintenance. In addition, new students and new employees will not be able to claim their Duck IDs during that time.

The work follows up on recent maintenance on the same services.

If the overnight work finishes ahead of schedule, those services may be available sooner than planned. Any such early completion will be noted on the IT service status website.

"This is our peak IT maintenance season, before fall term starts," said Patrick Chinn of Information Services. "We try to minimize impacts to students, faculty and staff, and early September is a more suitable time for maintenance than most others. If you are on campus this time of year, we appreciate your patience as we prepare for fall term."

Anyone with questions can contact the Technology Service Desk by phone at 541-346-4357, in person in Room 68, Prince Lucien Campbell Hall or through the UO Service Portal.