Work on the utility voice phone transition continues. Information Services expects to complete the process by the end of February.

Several hundred lines remain on the old Avaya phone system, down from more than 2,000 in early January. Each line must be either replaced with a new Cisco phone, disconnected or transitioned to Teams calling.

How-to information about Cisco phones, including a printable quick start guide, is available in the UO Service Portal. Voicemail service for Cisco phone users is available upon request.

People with questions about phone service should start by contacting their departmental phone coordinator or the IT staff who support their unit.

Virtually all other telecommunications work will remain on hold until the utility voice rollout is complete.

Telecom staff will continue to fix nonfunctional phone lines and provide Teams calling numbers for new employees. Phone coordinators can request such services through the voice services support page of the UO Service Portal. Responses to other inquiries will be delayed while the team focuses on the utility voice transition.