UO Service Portal reorganization begins in late March

This spring and summer will bring changes to the UO Service Portal, the University of Oregon's main website for technology help.

Information Services will launch a six-month phased update of the UO Service Portal on March 27. Specifically, staff will reorganize the website's service catalog, where people can learn about technology services and submit help tickets.

During the work, visitors to the service portal may notice that familiar pages have been moved, renamed or retired altogether. Some category pages will get a new look and feel, with new buttons.

"If you have trouble finding things while the service portal is under construction, we recommend using the search function," said Sara Stubbs, director of the User Support Services–Administrative team and student support. "And if you have any questions, please reach out."

The restructuring will be the most significant change to the service catalog since Information Services launched the UO Service Portal in 2017.

"Although we're always updating content on this site, this year's structural changes may be more noticeable," Stubbs said. "We're implementing some best-practice recommendations for higher ed IT, so we hope it will ultimately be easier for you to find what you're looking for."

The process of submitting tickets will remain the same.

The upcoming reorganization won't apply to the site's knowledge base, which contains how-to guides and instructions for a wide range of tech problems, nor will it apply ticketing for units other than Information Services, such as for ID Card Services, Business Affairs or UO Libraries.

Anyone with questions should contact the IT staff who support their unit or the Technology Service Desk.

—By Nancy Novitski, University Communications