Weekend downtime set for DuckWeb, Duck ID, related services

Two critical websites used by the University of Oregon community will be unavailable for much of this weekend while Information Services performs essential maintenance:

  • DuckWeb, where students, staff and faculty members can check grades, view pay stubs and change personal information.
  • Duck ID Account Management, where UO students, staff and faculty members change their Duck ID passwords every six months.

Three related administrative applications also will be unavailable during this work: Banner, the behind-the-scenes side of DuckWeb; AppWorx, a job scheduling service; and DuckDocs, a document management and electronic workflow service.

The primary work is expected to last up to 37 hours, from 7 p.m. Friday, Sept. 8, to 8 a.m. Sunday, Sept. 10. The Duck ID Account Management website may experience slightly longer downtime than the other services. Details will be posted on the IT Service Status website as they become available.

During the downtime, Duck ID password resets won't be possible. Those with an impending password expiration are encouraged to change their password before the work begins. However, Duck ID logins to other UO services will continue to function as usual throughout the extended maintenance.

"We realize that's a long time for those websites to be unavailable, so we're glad to complete this work before the start of fall term," said Melody Riley, associate chief information officer for enterprise solutions. "This routine maintenance is necessary to meet federal requirements for financial aid."

Anyone with questions can contact the Technology Service Desk by phone at 541-346-4357, by live chat or through the UO Service Portal.